Care Management Social Worker II
- Oakland, CA
- Highland General Hospital
- HGH Utilization Management
- Full Time - Day
- Care Management
- Req #: 30053-20346
- FTE: 1
- Posted: July 22, 2021
SUMMARY: Restores patients to optimum health and social adjustment, while facilitating a positive impact on the hospital transition of care; informs the health care team of the patient's social, emotional, environmental, and financial needs and resources that may influence their treatment options and discharge plan; assists case manager nurses with complex social cases and discharge planning; provides therapeutic counseling; responsible for clinical supervision.
DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.
1. Provides direct clinical supervision of miscellaneous non-licensed clinicians (including students); provides mentorship to all levels of social work in current social trends and practice.
2. Performs psychosocial assessment interview with patients and/or families and records this assessment in the patient's medical record; assesses patient's level of functioning, environment, appropriateness and adequacy of support system related to illness and ability to cope; reassesses the patient's condition when changes occur and revises the care plan when appropriate; performs rapid assessments and developing crisis management plans for referral, evaluation and admission.
3. Provides therapy services as necessary, and provide support to special integration of mental health and medical services projects.
4. Coordinates patient care activities with other members of the healthcare team, the patient, the patient's representatives, and community partners and makes referrals as appropriate.
5. Maintains patient records including patient assessments, plans interventions, patient/family involvement, outside agency communications and interdisciplinary contacts.
6. Screen for any barriers to care such as substance abuse, neglect, financial limitations or housing.
7. Intervene with patients and patient's representatives regarding emotional, behavioral, and financial barriers to current illness and/or disability.
8. Provides patient advocacy including primary responsibility for initiating processes regarding capacity determinations, grief counseling, and conservatorship/guardianship; takes advocacy leadership role regarding adoption/surrogacy cases.
9. Serves a resource and provides counseling and treatment related to palliative care or end of life planning.
10. Effectively intervenes in suspected abuse/neglect cases and in complex or high risk situations as requested; is competent to identify and intervene with high risk behaviors, responding to traumas.
11. Participates in discharge planning activities; effectively identifies and intervenes with high risk discharge planning issues with psychosocial complexity; whether referred by other healthcare providers or identified through assessment; assists Care Management Nurse with discharge planning efforts as requested; obtains or coordinates referrals for post-discharge service needs, if required; mobilize resources to affect rapid and timely movement of the patient through system to achieve targeted discharge times established by AHS.
12. Identifies potential problems prevents and or resolves variances to the care management plan; assesses and coordinates family and community resources to meet identified needs to support the discharge plan.
13. Identifies and mobilizes patients and family strengths to optimize use of healthcare and community resources; in coordination with patient and family wishes, guide/assist in securing needed post discharge services which may require negotiating for services covered but not readily available; provides consultation and education to team members regarding patient/family (psychosocial and discharge planning) issues and community resources.
14. Refers and assists patients/families in applying for appropriate financial programs (CCS, SDI, SSI, SSD, private pensions) and legal instruments as needed.
15. Collaborates with Care Transition team and Health Advocates for high risk patients for timely follow-up appointments and confirms prior to discharge that complex patients are appropriately linked to community services.
16. Serves as a content expert for educational training.
17. Leads patient centered conferences to meet needs and desires of the patients.
18. Participates in continuous quality improvement of social work related activities in the department.
Required Education: Master's degree in social work/welfare issued by a school accredited by the Counsel of Social Work Education.
Required Experience: Three years of Social work or Case Management experience in an acute setting or protective services.
Preferred Experience: Two years of experience in managing and providing clinical supervision preferred. Previous experience in an acute care hospital setting.
Required Licenses/Certifications: Valid license as a Clinical Social Worker issued by the State of California Board of Behavior Science Examiners.Preferred Licenses/Certifications: Active certification in Case Management (ACM or CCMC).