Manager, Patient Access

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  • San Leandro, CA
  • John George Psychiatric Hospital
  • JGP Admitting + Registration
  • Full Time - Day
  • Management
  • Req #: 28646-19240
  • FTE: 1
  • Posted: March 23, 2021
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Role Overview

As the Manager of Patient Access, you will monitor and control access to all in-house services, and outpatient services for lab, radiology Ancillary Services and the emergency department.


  • Manages staff and oversees employee performance; provides on-going performance feedback, addresses problems, orients and trains employees, verifies competency and identifies and suggests way to develop skills; monitors workflow.
  • Provides remediation plans when necessary to meet budget targets.
  • Collaborates with various Hospital DNFB owners to help expedite resolution of edits for billing.
  • Monitors and controls the daily flow of preadmission, admission information and activity
    Monitors patient accounting metrics, example productivity, cash and DNFB reports.
  • Subscribes to and maintains all available Medicare, Medi-Cal, Alameda Alliance for Health and other pertinent manual; reads, interprets and distributes regulatory information to all Managers, supervisors and staff.
  • Performs special research, implements process improvements and assists in troubleshooting billing and collection procedural issues.
  • Reviews all related workplace environments to maintain safe, efficient and functional areas for staff and the public, makes recommendations and delegates follow-up to completion when workplace improvements are needed.
  • Performs other duties as required.



Required Education: High School Diploma or G.E.D.

Preferred Education: Bachelor’s degree from an accredited college or university.

Required Experience: Three years supervisory experience in a hospital/healthcare environment.

Preferred Experience: Supervisory experience within Revenue Cycle.



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