Manager, Clinical Informatics

  • Oakland, CA
  • Information Systems
  • SYS CMIO & Analytics
  • Full Time - Day
  • Management
  • Req #: 27918-18642
  • FTE: 1
  • Posted: November 19, 2020
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SUMMARY: Alameda Health System is hiring! The Manager of Clinical Informatics is responsible for overseeing the activities of other nursing informatics positions, coordinating and providing clinical oversight of standardization of all new clinical documentation; provides leadership in coordination of care processes and integration of those processes with Health Information Technology (HIT); the goal is to improve the quality, safety, efficiency and affordability of care through effective use of HIT; acts as an advocate for clinical workflows within the confines of the EHR and helps build adoption and improved use of the system; focus is on being a primary point of contact, a strong advocate and a change agent for hospital leaders and clinicians.



DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: Following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.


  • Supervises staff and manages employee performance; provides on-going performance feedback, addresses problems, orients and trains employees, verifies competency and identifies and suggests ways to develop skills; monitors workflow.


  • Assists in maintaining reporting plan for monitoring benefits of the clinical systems; assists Department Managers in monitoring reports for compliance, quality and performance measures.


  • Leads the development and maintenance of policies and procedures related to clinical system workflows and processes; evaluates clinical workflow for compliance to clinical standards as per evidence based practice; provides regular status reports of activities; evaluates adoption of clinical systems by AHS staff and implements activities to enhance adoption.


  • Chairs workgroups to manage interdisciplinary issues around workflows, system functionality and support.


  • Clinical review of proposed projects to assess usability of functionality; represents end user needs for system requirements by assuring that systems development and maintenance provides efficient workflow and processing for the end user; recognizes and recommends solutions to improve clinical processes.


  • Develops a mechanism to enable final resolution of problems; develop and support network of super-users for workflow analysis and problem resolution; develops ideas, formulates and implements a plan for modifying system changes as needed; participates in development and testing of the application functions.


  • Advises and assists Training team on the development of a network of super-users for ongoing staff support and education; recommends and develops ongoing training for development of unit super-users; with the input of the unit Super Users, updates training materials to reflect current practice; monitors training plan for new employees and other contractors who access the EHR; assess staff’s understanding in using the clinical systems and provide re-education as needed; assists in the development of education/training material as needed to facilitate changes and upgrades to the systems;.


  • Evaluates the needs of the users, the use of technology and applications to determine priorities, allocates resources and establishes project schedules


  • Participates in strategic and tactical planning for all clinical application development, reporting and enhancement with management staff; monitors and reports overall performance of information systems current projects/programs on a regular basis; supports future nursing projects and systems acting as a resource to other department directors; serves as a resource to assist with monitoring and improving system quality initiatives.


  • Works with clinical departments to evaluate processes and workflows impacted by clinical systems; coordinates activities with IT management while serving as the IT management liaison to user departments.


  • Works with hospital leadership, department managers, clinicians and physicians to facilitate problem-solving and ongoing communication; communicates system downtime to staff and serves as resource for activities associated with the downtime; participates in key leadership meetings to communicate status of clinical systems; effectively communicates changes in standard, practice, or functionality to staff.


  • Performs other duties as required.



Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.


Required Education: Graduation from and accredited School of Nursing or Bachelor’s degree in Nursing (BSN)


Preferred Education: Master’s degree in Informatics or a closely related field.


Required Experience: Four years clinical experience in an acute care setting; experience in acute care electronic health record and computerized physician order entry implementation throughout the project life-cycle, performing workflow analysis, testing, training, go-live support, system upgrades, and issues management; experience in organizational/behavior change management methodologies or principles; experience in conducting evaluations and assessments, i.e. change readiness assessments, workflow optimization assessments, etc.; experience in organizing, and managing small groups.


Preferred Experience: Experience with Lean or other process improvement philosophies and methodologies.


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