Manager, Patient Access

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  • San Leandro, CA
  • John George Psychiatric Hospital
  • JGP Admitting + Registration
  • Full Time - Day
  • Management
  • Req #: 27491-18309
  • Posted: September 22, 2020
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SUMMARY:   Monitors and controls access to all in-house services, and outpatient services for lab, radiology Ancillary Services and the emergency department.

DUTIES & ESSENTIAL JOB FUNCTIONS:  NOTE: The following are the duties performed by employees in this classification.  However, employees may perform other related duties at an equivalent level.  Not all duties listed are necessarily performed by each individual in the classification.

1. Manages staff and oversees employee performance; provides on-going performance feedback, addresses problems, orients and trains employees, verifies competency and identifies and suggests way to develop skills; monitors workflow.

2. Provides remediation plans when necessary to meet budget targets.

3. Collaborates with various Hospital DNFB owners to help expedite resolution of edits for billing.

4. Monitors and controls the daily flow of preadmission, admission information and activity
Monitors patient accounting metrics, example productivity, cash and DNFB reports.

5. Subscribes to and maintains all available Medicare, Medi-Cal, Alameda Alliance for Health and other pertinent manual; reads, interprets and distributes regulatory information to all Managers, supervisors and staff.

6. Performs special research, implements process improvements and assists in troubleshooting billing and collection procedural issues.

7. Reviews all related workplace environments to maintain safe, efficient and functional areas for staff and the public, makes recommendations and delegates follow-up to completion when workplace improvements are needed.

8. Performs other duties as required.


Required Education: High School Diploma or G.E.D.

Preferred Education: Bachelor’s degree from an accredited college or university.

Required Experience: Three years supervisory experience in a hospital/healthcare environment.

Preferred Experience: Supervisory experience within Revenue Cycle.

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