Quality & Safety Innovations Fellow

  • Oakland, CA
  • Highland General Hospital
  • PG Educ Emergency Medicine
  • Full Time - Varies
  • Business Professional & IT
  • Req #: 26340-17404
  • Posted: March 23, 2020
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The goal of this one-year training program is to develop health care leaders capable of driving sustainable transformations and innovations in care delivery for vulnerable populations in alignment with high value, quality, safe, patient-centered, equitable, and effective patient and organizational processes and outcomes. 

The Fellowship will prepare clinician innovators to identify key system issues, integrate decision-relevant data, and deliver innovative, system-wide change in complex health systems. Fellows will develop competencies and skills necessary to execute system-wide interventions to improve patient safety, quality, experience, and clinical operations in health care organizations, forming particular expertise in the safety net.

As part of the program, fellows will initiate, plan, and lead sustainable, multidisciplinary improvement projects at Alameda Health System.  Through these projects, fellows will demonstrate facilitative leadership principles, employ strategic frameworks to address complex health care problems, utilize robust data-driven analytic solutions, guide operations using change management techniques, utilize quality and performance improvement principles to produce measurable improvement, ensure processes meet regulatory requirements, and champion best practices in medical care; reports directly to the Chief Quality Officer. 


NOTE: The following are the duties performed by employees in this classification.  However, employees may perform other related duties at an equivalent level.  Not all duties listed are necessarily performed by each individual in the classification.

1. Understand the characteristics and leadership habits of a High Reliability Organization.

2. Demonstrate measurable work in an area of health care process design, clinical outcomes, or waste/cost reduction.

3. Appropriately scope and deploy an improvement project, including charter development, data source identification, performance measurement, operational plan, lean sigma improvement strategies and A3 tracking.

4. Conduct a stakeholder analysis, discuss the multidisciplinary nature of systems change, and engage stakeholder groups for change management, including patients.

5. Apply fundamental patient safety principles, such as human factors, safe design and high reliability, to resolve significant system problems.

6. Lead quality and safety event investigations using the science of safety, root cause analysis, failure modes and effect analysis, and identify actionable improvements from a standardized adverse event

7. Utilize data sources for quality, safety, and experience to diagnose systems opportunities and drive data-driven leadership throughout the organization

8. Lead educational efforts and develop safety and quality teaching skills.

9. Articulate the challenges of effective change in the health care setting, including employing specific change management and consensus building strategies.

10. Employ best strategies for engaging caregivers in change, engaging front line staff, assuring leadership engagement, and identifying methods to assure effectiveness of change.

11. Model practices of facilitative leadership.

12. Promote strong teamwork and communication skills in advancing patient safety, quality & outcomes, and team performance.

13. Identify core elements of health system safety & quality program and governance, including peer review, adverse event analysis, departmental leadership structures, and medical staff functions.

14. Navigate health system structures between quality and patient safety, medical staff leadership, hospital operations, and senior leadership to effectively mobilize change.

15. Participation in system executive committees in Quality & Safety.

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.


Required Education: Medical Degree.

Preferred Education: Medical Degree and finished residency program in ABIM or ABEM approved residency program.

Required Experience: Experience in patient care in acute care or ambulatory care setting.

Required Licenses/Certifications: Licensed in Medicine Practice in California State.



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